We always try to ensure excellent product quality as well as timely delivery to our customers for our prints. In the event that your order was not to your satisfaction, we will try to find the best possible resolution in your case. Please email us at cktheexplorer@gmail.com with your order number and any possible issues you would like to discuss. In the meantime, please check out the various order conditions below which dictates what we typically do in a variety of situations.
QUALITY GUARANTEE
If youβre not satisfied with the quality of the products you received get in touch (cktheexplorer@gmail.com) within 30 days of receiving the item and weβll do everything we can to investigate and find a solution.
If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order as quickly as possible.
We'd much rather fix any problems and send a replacement order to make sure you are happy with your orders. If that's not possible or you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.
COLOR CONSISTENCY
We use the same print machines, paper types, and work processes as our print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.
DEFECTIVE OR DAMAGED PRODUCTS
Applicable if you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product not caused by lack of quality of the content you provided. Should you want to submit a new order, we will cover the costs of the new order.
LOST ORDERS POLICY
For packages lost in transit, please get in touch with us (cktheexplorer@gmail.com) within 30 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.
We currently do not support returns because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.
RETURNED TO SENDER POLICY
For these cases, please place a new order and get in touch with us (cktheexplorer@gmail.com) so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order.
If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
REJECTED BY THE RECIPIENT
If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
UNCLAIMED
If you are not able to receive the order at the address specified by you, the shipments may be available for pick up at your local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us (cktheexplorer@gmail.com) so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).
